thread Re: incorrect weebly charge in Archived Discussions (Read Only)

incorrect weebly charge

sarahtabbs — Fri, 19 Feb 2021 20:41:28 GMT

For the second year in a row, I've been incorrectly charged for Weebly web services even though I haven't used this platform for years. I assume it was an error in migration when Square bought Weebly. Last year I was able to get the charge reversed by contact Weebly customer service, but now they have charged me again and it looks like they no longer check that inbox. I am desperate to talk to a customer service agent but it doesn't appear there is anyway to do this with Square. Given the state of small businesses with the pandemic, I am not in a position to be pay over $350 (for a service I do not even use). Does anyone know how to talk to a human at Square? HELP!

Re: incorrect weebly charge

BernadetteA — Sat, 20 Feb 2021 02:00:56 GMT

Hi @sarahtabbs Thanks for reaching out. I'm really sorry about the unwanted charge, and lack of communication. I was able to find your original case number, and a rep will be correcting the billing error.

I don't believe the original rep you spoke with saw your last reply because the ticket was already closed from the previous year. I do apologize again for the mixup. Someone will be reaching out to confirm the refund shortly.

Re: incorrect weebly charge

Digigrade — Wed, 04 May 2022 12:06:10 GMT

Hi Bernadetta, Im having the same issue. I have a $144 Square Weebly Charge for "Premium Service" that i believe do not have. It was flagged by my bank, but I shouldn't have been charged. Tried the to Chat with someone but it was all automated. Please Help.

Re: incorrect weebly charge

BernadetteA — Wed, 04 May 2022 15:30:07 GMT

Hi @Digigrade 👋 I'm happy to look into this for you. Can you confirm your website URL?