thread How long does it take for a manual credit card payment to reflect in your balance? in Archived Discussions (Read Only)

How long does it take for a manual credit card payment to reflect in your balance?

Vbrown7597 — Tue, 09 Mar 2021 08:19:58 GMT

I took a manual credit card payment and it's not showing in my balance how long does it normally take to reflect in your balance?

Re: How long does it take for a manual credit card payment to reflect in your balance?

Joe — Tue, 09 Mar 2021 13:44:03 GMT

Hi there, @Vbrown7597 - thanks for taking the time to reach out to us here on the Seller Community!

Good question. All Square payments, including manual card-entry payments, should reflect on your balance immediately after payment. The only reason why the payment would not reflect on your balance would be if the transaction was unsuccessful.

Let me know if you have any other questions!

Re: How long does it take for a manual credit card payment to reflect in your balance?

Fuee — Tue, 18 May 2021 20:49:02 GMT

I haven’t seen my balance to transfer out yet also My balance isn’t showing .

Re: How long does it take for a manual credit card payment to reflect in your balance?

BigBenito — Wed, 19 May 2021 02:07:27 GMT

Payments do not reflect immediately, and the delay is unacceptable.

Re: How long does it take for a manual credit card payment to reflect in your balance?

Joe — Wed, 19 May 2021 11:20:09 GMT

Hi @BigBenito - thanks for reaching out.

Payments should reflect immediately in your balance. If you are seeing otherwise, it sounds like there may be a larger issue with your account. We recommend reaching out to our Support Team to clarify.

Re: How long does it take for a manual credit card payment to reflect in your balance?

ASEMIKE123 — Tue, 29 Jun 2021 14:05:53 GMT

My client has been charged on his credit card but I have not received payment in my checking account is there an 800 custom a number to call

Re: How long does it take for a manual credit card payment to reflect in your balance?

ASEMIKE123 — Tue, 29 Jun 2021 14:08:02 GMT

I need a Customer service number for square does anybody know it

Re: How long does it take for a manual credit card payment to reflect in your balance?

Mgraymcd — Sun, 08 Aug 2021 17:34:26 GMT

I am having the same issue. Not in transfers anywhere. Customer has been charged. Nothing on it in the support or anything

Re: How long does it take for a manual credit card payment to reflect in your balance?

Muhlissuh23 — Mon, 06 Sep 2021 02:18:06 GMT

How was your issue resolved? I'm currently having the same issue

Re: How long does it take for a manual credit card payment to reflect in your balance?

BigBenito — Mon, 06 Sep 2021 03:53:29 GMT

Not so in my experience. On more than one occasion it took a couple of days for the balance to update, supposedly to undergo review for fraud.

Re: How long does it take for a manual credit card payment to reflect in your balance?

BigBenito — Mon, 06 Sep 2021 03:55:15 GMT

it may take a day or two if the transaction is under "review"

Re: How long does it take for a manual credit card payment to reflect in your balance?

grumpy3883 — Thu, 04 Nov 2021 02:38:59 GMT

Would a payment show even if my square card not activated

Re: How long does it take for a manual credit card payment to reflect in your balance?

JJ_ — Fri, 05 Nov 2021 22:27:40 GMT

Hey there @grumpy3883 and welcome to the Seller Community! 👋

Yes your payment funds should be reflected in your Square Balance even when you haven’t activated your Square Card. Let us know if you have other questions.

Re: How long does it take for a manual credit card payment to reflect in your balance?

Brianthatdude87 — Thu, 11 Nov 2021 19:00:05 GMT

It's been 48 hours since manual credit card was charged and I still don't have any money. There shouldn't be any issues with my side or customers. When will funds arrive?

Re: How long does it take for a manual credit card payment to reflect in your balance?

Frida — Sat, 13 Nov 2021 19:52:56 GMT

Hello @Brianthatdude87,

We see its your first time positing in the Seller Community, welcome!

Your credit card transactions regardless of the modality in which it was taken, should appear in your balance right away. The timing for transfers depends on how you have your transfer speed set up.

If you are still not able to see your transaction by now, check to see if Account Services has reached out to you via email or within your dashboard by clicking the bell icon top right.

Please let me know if this helps! 😊

Re: How long does it take for a manual credit card payment to reflect in your balance?

Burg617 — Sun, 14 Nov 2021 03:35:18 GMT

Keeps happening to me. They lasted a few hours before released to my balance but today it’s be over 12 hours and all my pervious transactions were myself but today I charged a client $20 by manual card entry. I don’t get why they have to “look in to it” when it’s such a small amount. Most of my transactions are 5-30 with 1 for 130 and a couple at 60 which were all my own cards getting charged. I’d get if they did it for like anything over $xxx amount but my longest has been this 20 and the 2nd longest was like 10.

Re: How long does it take for a manual credit card payment to reflect in your balance?

Burg617 — Sun, 14 Nov 2021 03:45:11 GMT

Oh yeah I forgot to mention when I click on the transaction it says that the 19.15 of the 20 dollars I charged was deposited. Deposited where? Cuz not my account

Re: How long does it take for a manual credit card payment to reflect in your balance?

IdeaManFL — Thu, 18 Nov 2021 04:27:57 GMT

Wow. I was just about to go "All-In” with Square (literally Dec 1st) and transfer everything from my BOA account because of how flawless things have been these past few years and then boom. For the first time, a $1,300 charge must have been held because its not showing in my balance. I have no notification of a hold. No alert. No email. Nothing. And, since I noticed it too late in the day, I can’t get answers. This changes everything for me. Now I have to take up my morning calling or texting to get answers. And you can be sure the Dec 1 date is going to be pushed back. As someone else in this thread said… this is unacceptable. Especially with how much money I’ve put through Square. All it would have taken was a notification to prevent this.

Re: How long does it take for a manual credit card payment to reflect in your balance?

IdeaManFL — Thu, 18 Nov 2021 05:57:35 GMT

Update: The charge was credited at midnight. But still, something doesn't feel right. I'm still going to chat with Square to find out what the delay was about before I continue going all-in. I still have other questions about officer disbursements, etc, which is for another thread.

Re: How long does it take for a manual credit card payment to reflect in your balance?

ChrisCreates — Wed, 29 Dec 2021 23:38:01 GMT

I am not certain if the payment went through, haven't received the funds and customer has not received a receipt either.

I would LOVE to be able to speak with a human being, but the app seems to keep you looking for answers rather than guiding you to someone that can actually help.

Please fix this