How to remove accidental charges from gross sales?

WestCoast — Fri, 12 Mar 2021 22:49:12 GMT

We had a group we catered for we rung in everything & closed it to cash vouchers so we wouldn’t have to hand write tickets during service. At the end of service vouchers were collected and total bill was paid on a cc by the host. Problem is now I am showing double my sales in the gross sales line and I’m basically trying to delete the individual “cash” orders from my system

Re: How to remove accidental charges from gross sales?

sayra — Sun, 14 Mar 2021 01:05:57 GMT

Hello, @xWestCoast - Welcome to our Seller Community 🥳!

In your case, to balance your books in Square, you will need to Process a Refund. This is the only way to remove duplicate sales. If they are "cash" transactions or "other tender" this should be easy to do.

Visit Transactions in your online Square Dashboard. Select the payment you'd like to refund > Issue Refund. Check the box next to Items to refund the entire sale, select the specific items you'd like to refund, or tap Refund Amount to refund a specific dollar amount. Select a reason for the refund.

Hope this helps.

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How to remove accidental charges from gross sales?

Re: How to remove accidental charges from gross sales?