thread Re: How can I manually add subscribers? in Archived Discussions (Read Only)

How can I manually add subscribers?

michalbecker — Fri, 19 Mar 2021 17:44:53 GMT

I'm trying to import their names, using the template, but it doesn't work

Re: How can I manually add subscribers?

AshleyK — Sun, 21 Mar 2021 16:59:34 GMT

Hi @Michaelbecker! Welcome to the Seller Community! Are you referring to importing your customer directory into Square for email marketing? Can you tell me exactly which steps you've taken on the Dashboard to import your subscribers?

Re: How can I manually add subscribers?

Tarra32 — Sun, 21 Mar 2021 17:40:55 GMT

I'm not certain what Michael Becker was referring to, but we had a customer come in and ask to be on our reminder distribution list when we start our Pitmaster Classes, so I'd like to start a list for those people who are interested and have given us their contact info manually.

Re: How can I manually add subscribers?

AshleyK — Sun, 21 Mar 2021 19:24:02 GMT

Hi @Tarra32! The best way to do this is to add these customers in your Customer Directory. You can create a group labeled "Pitmaster Classes" (or choose another name if you so prefer) and later send a marketing email to this group specifically.

Let me know if that idea works for you! We can brainstorm if you need a different solution. 🙂

Re: How can I manually add subscribers?

michalbecker — Mon, 22 Mar 2021 13:10:28 GMT

Hi @AshleyK ! Yes. I want to subscribe all my costumer directory so they can receive my emails. I tried to import their list, using the square templet, and marke everyone as Subscribed under Status. It still doesn't help.

Thanks!

Re: How can I manually add subscribers?

michalbecker — Mon, 22 Mar 2021 13:12:58 GMT

Hi again @AshleyK , what happens if these people are already in your Customer Directory? I tried to create a group for them too, but when I try to send an email today, they are not marked as subscribers, so I can't send it to them. Thanks!

Re: How can I manually add subscribers?

AshleyK — Tue, 23 Mar 2021 12:09:35 GMT

@michalbecker I checked with our Marketing Team and they stated there was a bug for this issue where customers were marked as "unsubscribed" even though they had no actually process that. In order for it to be fixed, you will need to call in and have them manually change the status of these customers on your account.

You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport

Re: How can I manually add subscribers?

michalbecker — Tue, 23 Mar 2021 21:58:53 GMT

Thanks @AshleyK, I just emailed Support, we'll see what they say.