thread When I try to switch from contractor to employee, I get oops something went wrong in Archived Discussions (Read Only)

When I try to switch from contractor to employee, I get oops something went wrong

fscott5 — Wed, 31 Mar 2021 03:37:23 GMT

Every time I try to switch a specific employee from contractor to employee, I get that stupid "oops, something went wrong" message without further explanation. It's so annoying and nobody seems to know why. Can someone point me in the right direction?

Re: When I try to switch from contractor to employee, I get oops something went wrong

JustinC — Thu, 01 Apr 2021 19:55:36 GMT

@fscott5 - I feel you, I would be equally as annoyed. Sorry for the frustration.

Is this happening on Dashboard using Google Chrome?

Re: When I try to switch from contractor to employee, I get oops something went wrong

fscott5 — Fri, 02 Apr 2021 04:46:15 GMT

Chrome, safari, & mobile browsers. It's the same for all browsers

Re: When I try to switch from contractor to employee, I get oops something went wrong

sayra — Fri, 02 Apr 2021 19:00:03 GMT

Hey @fscott5 - I will be sending you a private message to get the exact name of the person you are trying to change from contractor to employee so I can try to impersonate the same issue you are having.

Re: When I try to switch from contractor to employee, I get oops something went wrong

fscott5 — Sat, 03 Apr 2021 04:32:42 GMT

Now, on top of all this not working, I just got a bill for past taxes, unemployment insurance, and I'm stuck paying both fed & state taxes. I've tried to change it dozens of times. Tried support several times. I don't have time to navigate through the app and try to find a page that generates a code. Making us go through this extra step after we're already having issues is a cheap way out while neglecting your customers. I can think of any other reason a code is needed for support via phone. Absolutely preposterous to force extra steps on clients. Square can have fewer employees in their call center, save a bucks? Square can't generate a text with the code? No, that would create mass hysteria, so we have to write down a credit card number size code to type in to possibly get a live operator on the line. I don't understand their logic... Sorry venting

Re: When I try to switch from contractor to employee, I get oops something went wrong

sayra — Sat, 03 Apr 2021 19:32:37 GMT

Sorry to hear about your experience while trying to get a phone code. I will send you a private regarding this matter. When it comes to your bill for past taxes, is this related to payroll or your Square Sales?

@fscott5

Re: When I try to switch from contractor to employee, I get oops something went wrong

fscott5 — Thu, 08 Apr 2021 09:13:32 GMT

Payroll, not sales tax.

Re: When I try to switch from contractor to employee, I get oops something went wrong

sayra — Fri, 09 Apr 2021 16:35:44 GMT

Hey @fscott5 - If you haven’t yet, I'm happy to open a case on my end with the correct team so they can help you look into this further.

Thank you.

Re: When I try to switch from contractor to employee, I get oops something went wrong

fscott5 — Fri, 09 Apr 2021 21:20:16 GMT

Yes please, asap