thread Can't issue a Customer Feedback Coupon Anymorn in Archived Discussions (Read Only)

Can't issue a Customer Feedback Coupon Anymorn

JW4624 — Thu, 01 Apr 2021 15:38:50 GMT

We used to be able to issue a coupon to a customer who provided feedback but it appears this function has been either removed entirely or relocated elsewhere. Does anyone know how to issue a coupon to a customer feedback?

Re: Can't issue a Customer Feedback Coupon Anymorn

Valentina — Tue, 06 Apr 2021 21:56:40 GMT

With the new messages launch, the coupon-sending functionality may only be available via your Square Dashboard, if you are using an iOS device to access the Square Point of Sale app, @JW4624 - let us know if you aren't able to find this in your Dashboard!

Re: Can't issue a Customer Feedback Coupon Anymorn

JW4624 — Tue, 06 Apr 2021 22:09:34 GMT

Thanks, please let me know where it is now on the square dashboard?

Re: Can't issue a Customer Feedback Coupon Anymorn

Valentina — Wed, 07 Apr 2021 16:41:12 GMT

In the top-right corner, you will find a messages icon to the right of your magnifying glass.

You can also locate feedback in the Customers > Feedback section of your Dashboard, @JW4624.

Re: Can't issue a Customer Feedback Coupon Anymorn

JW4624 — Wed, 07 Apr 2021 17:29:58 GMT

Yes, but that only tells me how to see the messages. You're not addressing my question and resolving the issue we have.

Re: Can't issue a Customer Feedback Coupon Anymorn

ryanwanner — Wed, 07 Apr 2021 17:52:01 GMT

@JW4624I see what you're saying. The coupon box that used to be in the stream of the message isn't there anymore. Look for the little plus sign next to where you type your response. Click on that and you'll get the option to add a coupon or do a refund (for negative feedback) now.

Re: Can't issue a Customer Feedback Coupon Anymorn

Valentina — Wed, 07 Apr 2021 18:20:55 GMT

Thanks so much for dropping your expertise here, @ryanwanner 🙌

So grateful for the help from our sellers who have their hands on our products day-in and day-out.

Re: Can't issue a Customer Feedback Coupon Anymorn

JW4624 — Wed, 07 Apr 2021 18:51:52 GMT

Thanks so much Ryan! That's the answer! Perhaps a side job at Square is in your future? 🙂

Thanks again, much appreciated.

Re: Can't issue a Customer Feedback Coupon Anymorn

Valentina — Wed, 07 Apr 2021 18:55:28 GMT

@ryanwanner is already one of our Super Sellers and we appreciate the heck out of their help - kind of a side job @JW4624 😉

Re: Can't issue a Customer Feedback Coupon Anymorn

ryanwanner — Wed, 07 Apr 2021 19:44:55 GMT

Translation: I don't get paid, but that's ok because the hours are terrible. 😉😂