thread Re: Contactless payment on floor but not behind bar in Archived Discussions (Read Only)

Contactless payment on floor but not behind bar

FerndaleElks — Tue, 13 Apr 2021 03:02:15 GMT

I use square for a bar I have a table service tablet and I’m trying to get my customers to use it to pay without a receipt. But behind the bar the square isn’t accessible for customers to go contactless. When I change the setting it does one or the other. Is there a way to have 2 options? .

Re: Contactless payment on floor but not behind bar

Valentina — Wed, 14 Apr 2021 21:26:10 GMT

Hi and welcome to the Seller Community! 👋

I'm not sure I understand what you're asking here, @FerndaleElks, so let's dig in 👀

Are you saying that customers are not able to pay with a contactless form of payment when seated at the bar?

What is preventing them from being able to do this?
What kind of reader(s) and device(s) are you using?
Are you able to tell us a bit more about what is blocking you here?

Re: Contactless payment on floor but not behind bar

FerndaleElks — Wed, 14 Apr 2021 21:36:25 GMT

Our register is on the back side of the bar. So we use the paper receipt for people sitting at the bar. Those sitting at tables we have an iPad mini hoping to have them sign on the screen but it switches it on the bar when I tried to do that

Re: Contactless payment on floor but not behind bar

Valentina — Wed, 14 Apr 2021 22:05:04 GMT

When you say "register", I assume you mean a Square Register - is that right, @FerndaleElks?

Re: Contactless payment on floor but not behind bar

FerndaleElks — Wed, 14 Apr 2021 22:25:01 GMT

Correct we have the square stand on top of a cash drawer and a receipt printer on the back side of the bar

Re: Contactless payment on floor but not behind bar

Valentina — Wed, 14 Apr 2021 22:42:25 GMT

Hm, I'm not sure why this would be happening, but a member of our team can take a closer look at your account and device settings if you get in touch by phone, @FerndaleElks. When you have a moment, please reach out directly by logging into your Square account and heading here.