thread Re: Contract Status in "Review" in Archived Discussions (Read Only)

Contract Status in "Review"

Ashlee44SA — Wed, 21 Apr 2021 18:50:26 GMT

I shared a contract that I created the template for and sent it for a signature. The status is in "review". The customer has not received the contract in their email. Is there a step I am missing?

Re: Contract Status in "Review"

Minion — Wed, 21 Apr 2021 19:56:09 GMT

Hi @Ashlee44SA

Just to make sure, was the customers email correct? Or perhaps it may have got stuck in their spam folder. or marked as Spam that they may have overlooked it.

Re: Contract Status in "Review"

Joe — Thu, 22 Apr 2021 13:12:13 GMT

Agree with @Minion on this one, the contract in question sounds like it may have been missed by your customer. If you continue to have trouble with your contract making it over to your customer, we would recommend reachIng out to our Support Team directly to see if they can get a diagnostic on the deliverability of your customers email.