Client Unlinked card to avoid cancellation fee

Kaymarie — Tue, 27 Apr 2021 01:58:35 GMT

So i have a nail salon and square offers the option to maintain books full that a 100 percent fee is charged for no shows and 50 percent for late cancellations .
all my clients are aware of this as once they book it’s sent via email and it’s also mention somewhere in their confirmation text and email.

Today!!

i had a client who cancel last minute and she unlinked her card before i could charge the cancellation fee.

their should be an option that once they cancel and it’s passed the period square automatically charges .

this is so inconvenient for business .

Re: Client Unlinked card to avoid cancellation fee

Minion — Wed, 28 Apr 2021 13:15:50 GMT

I can agree how frustrating that is, I've had this happen a time or two and nothing upsets me more than a last minute cancel or no show.

Are these services fixed prices? If so you could add add the "require prepayment" option under payments and cancellations.

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Client Unlinked card to avoid cancellation fee

Re: Client Unlinked card to avoid cancellation fee