thread Is it possible to leave an appointment slot open until is confirmed by service staff? in Archived Discussions (Read Only)

Is it possible to leave an appointment slot open until is confirmed by service staff?

explodestudio — Thu, 13 May 2021 18:22:06 GMT

Hello there,

Our recording studio usually receives a lot of booking requests and sometimes for the same time slot; our engineers like to choose which customers they want to work with and reject the other requests. Right now if customer A requests a session, that specific time slot is not available anymore for customer B.

Would it be possibile to close the time slot only when the engineer confirms an appointment?

Thanks for your help and I apologize in advance if there's already a thread about this topic (I couldn't find it).

ExplodeStudio

Re: Is it possible to leave an appointment slot open until is confirmed by service staff?

Minion — Fri, 14 May 2021 10:07:12 GMT

Hi @explodestudio

I'm not sure of your appointment settings, Nor have I tested this, but you could try the following.

Navigate to Appointments > Online Booking > Settings and Under Online Booking Preferences toggle Business must accept or decline all appointment requests.

Furthermore if you scroll down to Online Scheduling, and make sure that "Daily Appointment Limit" is not toggled on.

See if that works, and if not report back and we'll see what else we can do!

Re: Is it possible to leave an appointment slot open until is confirmed by service staff?

explodestudio — Sat, 15 May 2021 04:57:01 GMT

Hi @Minion

Thanks for the response.

The Online Booking Preferences were already set as you suggested.

Is there anything else i can try?

Thanks a lot for your help.

Re: Is it possible to leave an appointment slot open until is confirmed by service staff?

Minion — Sat, 15 May 2021 10:09:16 GMT

Hmm, That I'm not sure of. Let me see if a few others may have any other work around then for your situation.

@pessosices @page158 @LukeNieuw @Ravenssong69