thread Re: How to sync Facebook shop with newly added items on website? in Archived Discussions (Read Only)

How to sync Facebook shop with newly added items on website?

WWCRuzhka — Wed, 26 May 2021 12:28:44 GMT

I linked my Facebook shop with my square inventory.
How do I sync it with newly added items? Is there a refresh option somewhere? Will it automatically sync in a set period of time? Would I have to do something manually to have new items from square website to show up in my Facebook shop?
Thanks!

Re: How to sync Facebook shop with newly added items on website?

Goldneye — Wed, 26 May 2021 16:02:29 GMT

HI, hopefully this Square Support page will help. States it will automatically sync.

https://squareup.com/help/us/en/article/6877-connect-your-square-online-store-to-facebook

Please note, there have been several discussion regarding the sync this week. The lag has been longer than normal. There is a known ongoing sync issue but more so this week.

Re: How to sync Facebook shop with newly added items on website?

Laura15 — Thu, 05 Aug 2021 20:24:37 GMT

Mine is not automatically updating. It is very frustrating.

Re: How to sync Facebook shop with newly added items on website?

Ellie_ — Fri, 06 Aug 2021 23:37:19 GMT

Hi there @Laura15

Welcome to the Seller Community! Have you republished the website since you added new items?

Re: How to sync Facebook shop with newly added items on website?

Laura15 — Mon, 09 Aug 2021 15:06:20 GMT

I saved the changes, but I thought they would automatically get published. I'll check on that. Thanks

Re: How to sync Facebook shop with newly added items on website?

karenmctavish — Fri, 01 Jul 2022 14:41:34 GMT

Do we have to manually sync between Square & Facebook shops? Do we need to go into the advanced setting at Facebook & give it a catalog url & schedule updates to make sure new items / inventory is refreshed? My shop seems to be out of sync.

Re: How to sync Facebook shop with newly added items on website?

Arie — Sun, 03 Jul 2022 06:54:02 GMT

The sync between your Square Online store, and Facebook should happen automatically, @karenmctavish. Give disconnecting, and reconnecting a try if it hasn't automatically synced yet. Please let us know how you go!

PS. I noticed it's your first post, welcome to our community 👋

Re: How to sync Facebook shop with newly added items on website?

Jillighted — Sun, 28 Aug 2022 20:08:09 GMT

What are the steps to disconnect and reconnect, please?

Re: How to sync Facebook shop with newly added items on website?

JJ_ — Tue, 30 Aug 2022 14:39:37 GMT

Hello there! The steps you are looking for can be found here @Jillighted