Item disappeared after customer purchased.

Junebugdesigns — Sun, 06 Jun 2021 12:26:30 GMT

So I am selling a few things on my site one of which is “custom t shirts” I had my first sale yesterday and after the customer purchased the “custom t shirts” disappeared from my website. I can’t see them in my items on the site but when I look at the app they are there. I tried updating the stock in the app to see if they reappeared on the site, nothing. I really don’t want to have to upload all those pictures and options again. I thought when I set it up I had it with unlimited stock so I wouldn’t have to worry about this. Can someone please help me?

Re: Item disappeared after customer purchased.

JustinC — Tue, 08 Jun 2021 19:25:29 GMT

Sorry to hear @Junebugdesigns. Sounds kind of buggy. Have you reached out to our CS Team yet so they can take a look at your Settings on the backend? They'll be able to file a ticket with our Square Online Product Team if need be.

thread Re: Item disappeared after customer purchased. in Archived Discussions (Read Only)

Item disappeared after customer purchased.

Re: Item disappeared after customer purchased.