thread Re: domain name stuck on dead page in Archived Discussions (Read Only)

domain name stuck on dead page

knitzy — Sat, 12 Jun 2021 14:23:22 GMT

I unpublished my website but my domain name jazzyknits.com is still associated with the dead page. The nameservers go to my own website, knitzy.com, but the domain does not resolve. What is going on here?? Please unlink the domain. Thank you.

Re: domain name stuck on dead page

Goldneye — Sat, 12 Jun 2021 14:27:04 GMT

HI, this is a seller-to-seller community page.

Where is your domain hosted? If with Square, you need to contact Square Support directly. If with a domain provider, you need to obtain the new nameservers and adjust them within the domain provider dashboard.

You can try to contact Customer Support with this link. Monday to Friday.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: domain name stuck on dead page

knitzy — Sat, 12 Jun 2021 14:47:51 GMT

Thanks, I couldn't find the link to email them. I own the domain and the nameservers say they point to my other website so.... will have to wait for them to figure out what they did.

Re: domain name stuck on dead page

Goldneye — Sat, 12 Jun 2021 14:56:25 GMT

HI, any change to a domain is not an instant fix. If you changed the nameservers allow a few hours and domain should populate.

Re: domain name stuck on dead page

knitzy — Sat, 12 Jun 2021 14:58:43 GMT

Thanks, I changed them back when I unpublished the page probably more than a month ago, just never checked as I thought it would be automatic. Never run into this before in my 20+ years of web-bing 🙂