thread Re: Ship POS Order with USPS in Archived Discussions (Read Only)

Ship POS Order with USPS

ChocoConfection — Wed, 16 Jun 2021 17:55:35 GMT

How do I /or is it possible to ship an order created from the POS/ Square Dashboard with USPS?

I created an order during checkout. It shows up here: squareup.com/dashboard/orders/overview

but this option is not allowing USPS.

On the page it says if you want to ship with USPS, go to square online. However, it does not appear in the order section at: square.online/app/store.

Is this a glitch?

Re: Ship POS Order with USPS

MJD — Thu, 17 Jun 2021 15:36:12 GMT

Hey @ChocoConfection, Hope your day is great, welcome to the Square Seller Community!

To ship with USPS from Square Online go to Square Online > Fulfilment > Shipping > Advanced settings Following this path will lead you to this:

Once you reach this you can set up Square's Real Time Shipping integration.

Hope this could help, if it did, then make sure to mark this as best answer to help others find a solution faster in the future.

Re: Ship POS Order with USPS

ChocoConfection — Thu, 17 Jun 2021 15:49:10 GMT

I spoke with customer service and put in a feature request. In this specific circumstance, an order created on the POS system can not ship other than UPS. The POS system does not allow other shipping service integration and the POS created order does not populate on the online orders where USPS is available.

Re: Ship POS Order with USPS

MJD — Thu, 17 Jun 2021 15:55:18 GMT

Ah ok, when it comes to shipping a POS order it is often because the product isn't available at the time of in person purchase, therefore it would be necessary to purchase the shipping separately, hope this makes sense.

Re: Ship POS Order with USPS

Trish_Yarn — Thu, 26 Aug 2021 19:17:46 GMT

@MJD wrote:
Ah ok, when it comes to shipping a POS order it is often because the product isn't available at the time of in person purchase, therefore it would be necessary to purchase the shipping separately, hope this makes sense.

That's definitely not how we use the Square for Retail POS for creating orders -- it's most often for orders we take over the phone from folks who don't/can't use our online shop. We almost exclusively ship with USPS, so it would be great to have that as an option for orders created via the POS app.

Re: Ship POS Order with USPS

ChocoConfection — Fri, 27 Aug 2021 14:57:04 GMT

Trish,

It doesn't help now and I don't know if it will change, but the feature request is in, so we would be able to do this.

Re: Ship POS Order with USPS

Trish_Yarn — Fri, 27 Aug 2021 18:35:02 GMT

Thanks for that, @ChocoConfection -- here's hoping it gets added soon.