thread How to remove the "reply to send Cornerstone Coffee a message" in SMS message to customer in Archived Discussions (Read Only)

How to remove the "reply to send Cornerstone Coffee a message" in SMS message to customer

Danay — Wed, 23 Jun 2021 15:18:39 GMT

This just started- customer gets a receipt and at the bottom it has the option to reply- I dont want customers replying bc they are sometimes ordering and we dont see it right away bc it's coming to my email or a notification on my square register. I've looked under customers, settings, loyalty and cannot find where we would disable that!

Re: How to remove the "reply to send Cornerstone Coffee a message" in SMS message to customer

Valentina — Thu, 24 Jun 2021 22:07:05 GMT

Could you possibly be referring to Square Messages?

If so, you can learn more about how this feature works here.

This may also be Square Feedback - learn more here.

If you aren't able to determine which of these is causing these replies/notifications, please get in touch with our team directly so we can dig more deeply with you here ✨

Re: How to remove the "reply to send Cornerstone Coffee a message" in SMS message to custo

Sheflowers — Mon, 20 Sep 2021 00:33:14 GMT

This is a new feature that I absolutely hate. We almost always cannot see a name associated with the receipt to try to answer a question about their order. Square CS told me I could not remove the feature.