thread Possible to Client to Add Payment on File After They Pay an Invoice? in Archived Discussions (Read Only)

Possible to Client to Add Payment on File After They Pay an Invoice?

mwsmedia — Wed, 30 Jun 2021 15:45:27 GMT

The chat support is useless. Does anyone know if (and how ) I can have a client add their payment information to file after they've already paid an invoice? It's a condition of my contract and they forgot to do it.

Thanks!

Matt Selznick

Re: Possible to Client to Add Payment on File After They Pay an Invoice?

JustinC — Thu, 01 Jul 2021 13:56:23 GMT

Hey there @mwsmedia. In this case, you'll need to manually add the card on file. The only way your client can add it on there end is if they're paying another invoice.

Re: Possible to Client to Add Payment on File After They Pay an Invoice?

mwsmedia — Thu, 01 Jul 2021 19:06:34 GMT

Thanks -- I figured out that was the only option, no thanks to the chat support, which if it's not entirely bot-run, might as well be, the way they steadfastly ignored the context and specifics of my inquiry...

Ah well.

I do appreciate your taking the time.

Re: Possible to Client to Add Payment on File After They Pay an Invoice?

JustinC — Thu, 01 Jul 2021 22:24:22 GMT

Yikes, sorry to hear @mwsmedia

thread Possible to Client to Add Payment on File *After* They Pay an Invoice? in Archived Discussions (Read Only)

Possible to Client to Add Payment on File *After* They Pay an Invoice?

Re: Possible to Client to Add Payment on File *After* They Pay an Invoice?

Re: Possible to Client to Add Payment on File *After* They Pay an Invoice?

Re: Possible to Client to Add Payment on File *After* They Pay an Invoice?

thread Possible to Client to Add Payment on File After They Pay an Invoice? in Archived Discussions (Read Only)

Possible to Client to Add Payment on File After They Pay an Invoice?

Re: Possible to Client to Add Payment on File After They Pay an Invoice?

Re: Possible to Client to Add Payment on File After They Pay an Invoice?

Re: Possible to Client to Add Payment on File After They Pay an Invoice?