thread Loyalty Rewards per transaction based on categories and items. in Archived Discussions (Read Only)

Loyalty Rewards per transaction based on categories and items.

batsontf — Sat, 03 Jul 2021 16:19:57 GMT

We are a coffee shop and want to offer rewards only on our coffee and not on our food. When I go in and create reward rules based on drinks only, it doesn't give me an option for per transaction. Instead if someone orders 3 drinks they get 3 rewards.

Is there a way to add a setting for specific items or categories per transaction?

Re: Loyalty Rewards per transaction based on categories and items.

ashc — Sun, 04 Jul 2021 15:14:27 GMT

Hey @batsontf,

Tagging some Super Sellers who use Loyalty here for input!

@homeprogreen @bagelboss @dasap1234 @GourmetOnWheels @ber @JamesSandbar @jjgard @shopfybr @LocavoreStore @londontea @vinesandrushes @sugarlab @ryanwanner @porktaco @Ravenssong69 @pieous @pessosices @page158 @JupiterGames @HC_Charlie

Re: Loyalty Rewards per transaction based on categories and items.

homeprogreen — Sun, 04 Jul 2021 15:30:15 GMT

Not sure if this will solve your issue but worth a shot. I have my loyalty rewards set to give 1 star for every 20 dollars spent per transaction. When the customer has earned 10 stars then they have a 10% discount available in the system for them to use. Doing it this way bases it on transaction amount instead of per item amount

Re: Loyalty Rewards per transaction based on categories and items.

pessosices — Sun, 04 Jul 2021 15:42:15 GMT

Hey @batsontf

I believe Square just added a feature to exclude certain categories from Loyalty per transaction, so this could be a solution for you by excluding food.

Re: Loyalty Rewards per transaction based on categories and items.

HC_Charlie — Sun, 04 Jul 2021 16:48:47 GMT

You should be able to change your settings to this (see screenshot attached)...make the reward given per "visit", that way no matter how many drinks they order at a time, it will count as one visit. You can also set a minimum amount spent to receive a reward. Hope this helps.

Re: Loyalty Rewards per transaction based on categories and items.

batsontf — Tue, 06 Jul 2021 15:21:07 GMT

Thank you! That is what we have right now, but we are looking at it to be on drinks only and not on everything else. Currently there is not a way to stay on "per visit" and exclude items. This is what I was asking could be possible.