thread Re: how do i stop my team members from having to reset their password. in Archived Discussions (Read Only)

how do i stop my team members from having to reset their password.

ruvihouston1997 — Sun, 04 Jul 2021 17:39:02 GMT

Hi fellas, I was wondering how do i stop my team members from having to reset their password.

Thanks in advance

Re: how do i stop my team members from having to reset their password.

Arie — Mon, 05 Jul 2021 06:11:52 GMT

Hey @ruvihouston1997,

Thanks for writing in and welcome to the community!

Are your team members using their email address and password to sign in?

If individual team members forget the password they created, the quickest way to reset this would be through a direct password reset link. They can request a password reset link by going to the sign in page, and selecting Forgot Password. Alternatively, I'd suggest using one set of Team Permissions, which allows you to set up a shared team passcode for all team members.

Please let us know how you go!

Re: how do i stop my team members from having to reset their password.

ruvihouston1997 — Mon, 05 Jul 2021 15:28:43 GMT

Hello. Thank you for your prompt response. Yes they are using an email and password to login. But every 30 days the systems asks them to reset it. Is there anyway I can deactivate that option becuase we would like not to use it? Best regards