thread Online store/web editor not loading and website is blank. in Archived Discussions (Read Only)

Checkout link not working on cell phone or iPad.

jpparssi — Fri, 09 Jul 2021 18:15:19 GMT

I added checkout links to my website, and they work fine on a desktop computer, but do not work on iphone or ipad. I see "secure checkout powered by square" on a blank page. Does anyone know how to fix this?

Re: Why is my Square Weebly online store not working?

warriorartcamp — Fri, 09 Jul 2021 18:21:54 GMT

Our websites don't load right now on Safari, iPhone or iPad! Please help! https://www.warriorartcamp.com/ https://warriorpainters.square.site/

They only work in Google Chrome on computer, but don't work on iPhone/iPad Chrome app...

Re: Why is my Square Weebly online store not working?

scottiespizza — Fri, 09 Jul 2021 18:25:24 GMT

Same here! My announcement/pop-up appears but after that it's just a blank white screen. SOS!

Re: Square/Weebly website down

AlexYamamoto — Fri, 09 Jul 2021 18:27:29 GMT

Is the website down again?

Online store/web editor not loading and website is blank.

ObscenicAtelier — Fri, 09 Jul 2021 18:34:32 GMT

Was working on my website and online items/store. The online editor is just stalled spinning. does the same thing for any page I click on. And now my Square website is totally blank. Any Ideas whats going on. My internet seems to be fine. Any Ideas?

Re: Online store/web editor not loading and website is blank.

ObscenicAtelier — Fri, 09 Jul 2021 19:02:14 GMT

Thanks a lot. It did seem to be choking. back up and running now.

Re: Checkout link not working on cell phone or iPad.

JustinC — Fri, 09 Jul 2021 19:05:42 GMT

@jpparssi

Sorry for the disruption. We were just notified of an issue with checkout links and Square Online sites not loading. Engineers pinpointed the issue to Safari, which is why your iPad and mobile devices (assuming they're iOS) weren't loading those links.

Engineering already deployed a fix shortly after the issue was noticed. Now sites should load properly.

If you're still experiencing problems, reach out to CS so they can flag our Product Teams.

Re: Online store/web editor not loading and website is blank.

JustinC — Fri, 09 Jul 2021 19:08:01 GMT

Hey @ObscenicAtelier - merged you to this thread. Take a look up top.

Re: Square/Weebly website down

AshleyK — Fri, 09 Jul 2021 19:43:09 GMT

@AlexYamamoto There was a brief outage. Our engineering team is aware of it and implementing a fix now.

Re: Why is my Square Weebly online store not working?

BernadetteA — Sat, 10 Jul 2021 17:18:28 GMT

Sorry for the trouble, @warriorartcamp We had a brief issue with sites loading on Safari yesterday, but should be resolved now.

Re: Why is my Square Weebly online store not working?

BernadetteA — Sat, 10 Jul 2021 17:23:05 GMT

Apologies, @scottiespizza We experienced a brief issue yesterday that affected sites loading on Safari. This issue was resolved promptly, but please let us know if you are still having a problem on your end.

Re: Checkout link not working on cell phone or iPad.

dragons1ayer — Thu, 10 Mar 2022 05:00:31 GMT

I too am experiencing this. My clients cannot checkout via mobile or tablet, only PC. Any solutions?

Re: Checkout link not working on cell phone or iPad.

EagleARTS — Tue, 07 Mar 2023 19:27:56 GMT

This is happening again! My site - eaglearts.org - our Donate link isn't working on safari...but works on chrome

https://checkout.square.site/buy/AMNTGD62QILOSMLYWAOGXXUE

Re: Checkout link not working on cell phone or iPad.

Arie — Thu, 09 Mar 2023 02:48:44 GMT

Hi @EagleARTS,

I'm sorry to hear trouble has brought you to the Seller Community. I've tested your link on Safari on an iPhone, and a laptop, and it loads normally. Have you had a chance to clear the cache on your browser?

PS. I noticed it's your first post, welcome to our community 👋