thread Re: USB-C adapter not working for magstripe reader? in Archived Discussions (Read Only)

USB-C adapter not working for magstripe reader?

Vcize — Sun, 25 Jul 2021 12:54:23 GMT

Galaxy Note 10

USB-C to 3.5mm adapter

Magstripe Reader

Every time I swipe I get "Card not charged, please try again".

I have tried 2 different magstripe readers, 2 different USB-C to 3.5mm adapters, and 3 different credit cards. The only thing I haven't tried multiples of is a different phone.

I've tried running the cards through slowly, quickly, etc. No dice. Any ideas?

Re: Card not Charged, please try again

ashc — Sun, 25 Jul 2021 12:54:04 GMT

Hey @Vcize and welcome to the Community.

USB-C adapters are technically not tested/approved devices so there's no guarantee that they'd work with our readers unfortunately.

I'd recommend checking out our Compatibility page here for a list of compatible devices for our readers. If it isn't listed, that would mean that your device isn't yet tested or compatible.

Re: USB-C adapter not working for magstripe reader?

teamroper — Sat, 04 Sep 2021 23:46:49 GMT

When are you going to get a magnetic reader compatible for Android phones or an adapter to use the existing readers?

Re: Card not Charged, please try again

SummerE — Mon, 08 Nov 2021 22:03:21 GMT

Why hasn't square made a USB C for Android phones. The latest phones no longer have a headphone jack so your devices are not working on our phones.

Re: USB-C adapter not working for magstripe reader?

SummerE — Mon, 08 Nov 2021 22:05:03 GMT

I would like to know that also. None of my phone jack square readers work with the newer Android phones that do not have a phone jack. Square needs to make a USB C to use on our Samsung Galaxy phones Android.

Re: USB-C adapter not working for magstripe reader?

KittyCat — Sun, 05 Mar 2023 15:49:00 GMT

I would also like to know.

Re: USB-C adapter not working for magstripe reader?

Kassi_ — Tue, 07 Mar 2023 16:04:06 GMT

Welcome to the Community, @KittyCat -

Where did you purchase your adapter to use the magstripe reader? A lot of sellers have had success with adapters from Amazon or other electronic stores. We don't have a specific one we recommend.

Please let me know if you have any other questions.