Is there a way to customize a confirmation email for particular items when selling online?

adventuremystic — Thu, 16 Mar 2023 19:46:33 GMT

Starting to get into adding more items to our online shop, and I was wondering if there was a way to customize the confirmation email for individual items. For example, the item in particular is a membership for paddleboarding class so not a "physical item" but they would need to be given a code when they register for the class. Any advice is welcomed. Thank you

Re: Is there a way to customize a confirmation email for particular items when selling online?

TheRealChipA — Fri, 17 Mar 2023 00:16:35 GMT

Hi @adventuremystic. I THINK (but can not guarantee) that I might have a way or two for you to do this. But, if so, I’ll need more information about your order/confirmation flow, and my possible solutions will NOT involve item-level confirmation emails which are not available, anyway. So……

Give me an idea about how you see this working, how it works now.

Do customers enroll for a class from a list of available classes?
Why do they need a code, anyway? Do you currently call/email/text them with a code?
Why can’t they register for the specific class when they buy it? Does it need to be a two-step process?
After you answer these questions, could you give me a step-by-step about your current, manual/non-Square procedure? That would really help a lot!

Sorry for the questions, but answers will give me a fighting chance to give you a workable solution.

Thanks!

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Is there a way to customize a confirmation email for particular items when selling online?

Re: Is there a way to customize a confirmation email for particular items when selling online?