thread Re: Saving Card on File through the App in Archived Discussions (Read Only)

Saving Card on File through the App

Snowitall — Wed, 07 Aug 2019 02:35:17 GMT

Hello,

I would like to save the customer card details through the app but I am unable following the here: https://squareup.com/help/us/en/article/5770-use-card-on-file-with-the-square-point-of-sale-app

Turning on Card on File through the instructions ("3. Toggle on Charge and Save Cards to Customer Profiles to save your customers’ payment card information from your in-app Customer Directory.") is not possible as this toggle option is not available (see attachment).

Also, I am unable to locate the Add Card option within the customer directory (as per the instructions: "3. Tap Edit Personal Information > scroll to the bottom and tap Add Card.") also see attachment.

Please let me know how.

Where is the "Charge and Save Cards to Customer Profiles" toggle?

Thanks,

Re: Saving Card on File through the App

ashc — Thu, 08 Aug 2019 15:09:35 GMT

Hi @Snowitall!

From the screenshots, it looks like you're in the Settings portion but you'll want to be in the Customers portion of the app, When you go to add a new customer, it'll have the option to save the card on file there in the fields to add a new customer.

It's also easier to do from a desktop/laptop on the Dashboard under the Customers/Directory section.

Re: Saving Card on File through the App

Snowitall — Fri, 09 Aug 2019 03:46:27 GMT

Hi ashc, thanks for your reply.

I've attached the 4th picture which did not upload originally. Here you'll see I'm in the Customer section of the app and there is no option to add the card. ("3. Tap Edit Personal Information > scroll to the bottom and tap Add Card.")

I noticed the functionality exists in the webapp but I need to be able to gather information from a swipe/insert using the POS dongle.

Please advise what I'm doing wrong as clearly the functionality exists in Square.

Thanks.

Re: Saving Card on File through the App

SQ-Yus-畑中 — Fri, 09 Aug 2019 06:34:25 GMT

Hi @Snowitall

The feature to save card details through the app is currently only available in the US market. For the Japanese Square users, the only method to save card details is through the Square Dashboard’s Customer Management. We are working hard to implement many of the features that are available in the US into Japan. Sorry for the inconvenience.

We also deleted your duplicate post so don’t worry about it.