thread Re: I keep getting an error "Message not delivered" in Payments Troubleshooting

Known Issue with sending Square Messages (11/29/22 - 12/14/22)

Mtbresnan — Sat, 20 Sep 2025 10:02:19 GMT

The title of this thread has been edited by a Square Moderator from the original: "Square Messages is currently experiencing issues sending text messages."

Is anyone also having problems with text messages failing to send. And receiving this message:

“Square Messages is currently experiencing issues sending text messages. Messages may not send as expected.”

Re: Square Messages is currently experiencing issues sending text messages.

Zeuspmu — Fri, 02 Dec 2022 08:36:48 GMT

Yes. So annoying. How has square not fixed it already?! I’d understand a few hours but it’s been 2 days

I keep getting an error "Message not delivered"

jackieGPR — Fri, 02 Dec 2022 16:50:43 GMT

When sending message through appointments, none of my messages are sending. Im getting an error: Message not delivered. This just began November 30, 2022. I use the message option to communicate with my clients without having to send an SMS. But now, none of my messages are going through.

Re: Square Messages is currently experiencing issues sending text messages.

allisonlrhoades — Fri, 02 Dec 2022 18:13:53 GMT

Yep, having the same issues.

Messages not being sent

Diaz_multiserv — Fri, 02 Dec 2022 20:06:32 GMT

Is anyone having issues with messaging customers? I can receive messages with Appointment requests but once I accept them my clients are not receiving the acceptance message nor either I can send them messages through the system. It’s not the setting and I was able to do it before.

Text Confirmations on POS is down?

LeahArmstrong30 — Sat, 03 Dec 2022 21:01:45 GMT

HELP

why aren’t the text confirmations or texting portion of the POS working? I got a notification from square a few DAYS ago saying it was “down” and I’ve heard absolutely nothing else about it. I rely very heavily on that to confirm appointments, send reminders and communicate with customers

Re: Text Confirmations on POS is down?

JTPets — Sun, 04 Dec 2022 14:51:02 GMT

Following for my own update

Re: Messages not being sent

Nicolebailey — Sun, 04 Dec 2022 15:08:08 GMT

Yes I’m having the same issue with no solution so far

Re: Square Messages is currently experiencing issues sending text messages.

_Violet — Sun, 04 Dec 2022 22:54:44 GMT

Hi @Mtbresnan, @Zeuspmu, and @allisonlrhoades - Thank you all for posting here in the Seller Community. I'm sorry to hear that you are being impacted by the ongoing issue with Square Messages.

This particular issue has been taking a little longer because we are working alongside a third party in order to resolve it. Our engineers and our Square Messaging Product Team are aware of this issue and are currently investigating a solution with third-party mobile carriers.

In the meantime, we will continue to update issquareup.com with the latest details. Sorry that we have not been posting updates as often on this one. We don't have new information at this time, but this issue is certainly prioritized by our engineers and they are still working on it. We thoroughly appreciate your patience and understanding until this is fully resolved.

I hope this information is helpful but please do let me know if you have any additional questions by replying to this thread.

Re: Square Messages is currently experiencing issues sending text messages.

Mtbresnan — Sun, 04 Dec 2022 18:39:23 GMT

Thank you for the reply! I eagerly await the successful resolution of this issue!

Re: Messages not being sent

Neatly — Sun, 04 Dec 2022 18:45:00 GMT

Yes, I'm having this issue as well, since Wednesday Nov 30.

Re: Square Messages is currently experiencing issues sending text messages.

_Violet — Sun, 04 Dec 2022 18:48:43 GMT

You're welcome, @Mtbresnan! I'll be sure to come back and post on this thread once I hear of any new information to report 🙂

Re: I keep getting an error "Message not delivered"

_Violet — Sun, 04 Dec 2022 19:00:44 GMT

Hi @jackieGPR - Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this issue as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.

I'm sorry to hear that you too are being impacted by this known issue with Square Messages 😔 In the thread above, I have provided some additional details in the post that has been marked as the "best answer". If you have any further questions, please let me know and I would be happy to address them for you.

Re: Square Messages is currently experiencing issues sending text messages.

Angelicakes — Sun, 04 Dec 2022 22:34:48 GMT

I am having the same issue but I would like to tie my business number to it. Is this possible?

Re: Square Messages is currently experiencing issues sending text messages.

kirtonjr — Mon, 05 Dec 2022 14:44:14 GMT

I'm having the same issue with my messages.

Re: Square Messages is currently experiencing issues sending text messages.

_Violet — Mon, 05 Dec 2022 16:58:20 GMT

Hi there, @Angelicakes and @kirtonjr 👋

If you haven't already, please reach out directly to our Support Team by logging into your Square account and heading here. Our Support Team will be able to add your Square account to the ongoing Support Ticket for this issue. This will let our Engineers know who has been affected and the breadth of impact.

Our Support Team will keep an eye on your case so they can let you know once the issue has been resolved. Additionally, we will post an update on issquareup.com when we have confirmation of a fix from Engineering.

Please let me know if I can be of help with anything else!

Re: Square Messages is currently experiencing issues sending text messages.

Alexandra_PBG — Mon, 05 Dec 2022 17:43:56 GMT

I understand 1 day or even two but it’s been a week. My business looks very unprofessional and so does yours. The amount of hiccups with your company with not only this messaging but many times I’m unable to even see ANY of my appointments or information for over a day is unbelievable. That has happened more than a few times. I went with square even though they are more expensive for processing because they are not only a large corporation but they have many features. Well it does me no good if there is something always wrong.

Re: Messages not being sent

Mingo — Mon, 05 Dec 2022 19:47:18 GMT

I’m having the same issues, would love to hear from someone at square about it! I first noticed it earlier last week, uninstalled/reinstalled app, restarted iPad and iPhone and no avail.

I did see a memo pop up on squares browser based dashboard that does say there is a messaging issue, so Square is aware, however no further info about ETA for resolution.

Really frustrating as I’ve got about a dozen messages that will now have to be phone calls and suck up well over an hour of my work day.

Re: Square Messages is currently experiencing issues sending text messages.

stars52 — Mon, 05 Dec 2022 22:20:57 GMT

Will credits to our accounts be given? I rely on the texting of reminders to get clients to their appointments so that I can pay you.

Messenger not working

Happyeventing — Tue, 06 Dec 2022 00:48:04 GMT

Is everyone’s messenger on square not working ?