Pending transaction showing old biz name

HiFLO — Sat, 20 Sep 2025 10:01:20 GMT

I used to use Square for a photography business but at the end of November I changed all the business information to a different company we have. My customer paid with an AmEx card yesterday and on the pending transactions, my old business name is showing. I did a test purchase and paid with my Bank of America card and the pending transaction is the new/correct business.

How does AmEx still have the old business information?

Re: Pending transaction showing old biz name

Gold — Mon, 05 Dec 2022 12:18:10 GMT

HI, you can review your name change in a few places.

Square Dashboard, Account & Settings, Account, Personal Information, Business Name, Edit

Square Dashboard, Account & Settings, Business, Locations, click on Location displayed, Edit

Online Dashboard, Website, Site Preferences, Site Title, click Change Site Title

Online Dashboard, Settings, General, Store Information, Edit

These steps should change the Display Name within your account. You need to contact Customer Support so they can change the information within their dashboard.

thread Pending transaction showing old biz name in Payments Troubleshooting

Pending transaction showing old biz name

Re: Pending transaction showing old biz name