thread Re: error when printing shipping label in Payments Troubleshooting

error when printing shipping label

smstartup — Sat, 20 Sep 2025 10:01:12 GMT

I get a "500 server error" when I print my shipping label that I just purchased. Does anyone know why?

Re: error when printing shipping label

Kassi_ — Tue, 06 Dec 2022 22:37:09 GMT

Welcome to the Community, @smstartup -

What kind of device are you trying to print those shipping labels on? I want to get an idea of your setup before pointing you in a direction.

Also, have you tried any troubleshooting steps on your own?

I will keep an eye out for your reply👀.

Re: error when printing shipping label

smstartup — Tue, 06 Dec 2022 22:39:26 GMT

printing on an epson printer. I scoured the weebly help community and didn’t see anything. I purchased the shipping label and when I click on “print label” I immediately get the “500 server error”

Re: error when printing shipping label

Kassi_ — Thu, 08 Dec 2022 17:48:10 GMT

Thank you for confirming, @smsartup.

I want to recommend to try some of these troubleshooting steps on your printer to help with the "500 server error".

Also, troubleshooting the Point of Sale app by checking for updates or deleting/reinstalling would be worth a try too.

Give those a try and please let me know if you're still seeing the error message. I am happy to circle back.