thread Re: Why is the Square app not recognizing my Bluetooth printer in Payments Troubleshooting

Why is the Square app not recognizing my Bluetooth printer

ChickenGuy — Sat, 20 Sep 2025 10:00:46 GMT

I’ve been using the same Star Bluetooth printer and never had any issues but, now the Square App is saying my printer can’t be found. It’s found on the iPad and the Star Utility Setup but not through Square. Any help would be greatly appreciated.

Re: Why is the Square app not recognizing my Bluetooth printer

Donnie-M — Thu, 08 Dec 2022 14:16:33 GMT

@ChickenGuy I would check the app store for an update for the square app first of all...and I actually search and go into the app description as Apple loves to have updated versions but they don't auto update for a couple days or even show an update is available on the manage app screens.

Did you update a version of the iOS recently?

Re: Why is the Square app not recognizing my Bluetooth printer

MayaP — Thu, 08 Dec 2022 14:22:33 GMT

Hello @ChickenGuy, how frustrating! Can you confirm the printer's brand and model? What troubleshooting steps have you tried as well? Thank you!