iPad App crashes when trying to edit certain items

worldtree — Sat, 20 Sep 2025 09:59:56 GMT

My app, and my iPad are up to date. This is an issue that happens on three different iPads. I have uninstalled, and reinstalled the Square app on all devices. All devices have been restarted multiple times. I spoke with support and was told a fix had been rolled out and it appeared to work for about a week. From what I have seen the items in question are items created after iOS 16.1, I can search for them, but as soon as I try and enter the screen to edit them the app crashes. To edit these items I have to go to my office, set up my laptop, and then log into Square. If the issue is a bad or missing UPC I have to remove my barcode scanner from my register (not a quick or easy process) and take it into my office and get it set up on my laptop, then return it to the register.

I cannot keep doing this to edit items. Why does my app keep crashing?

Re: iPad App crashes when trying to edit certain items

_Violet — Sun, 18 Dec 2022 20:52:24 GMT

Hi @worldtree - Sorry to see that this issue has brought you to the Seller Community.

We just released iOS Point of Sale 6.6 on Wednesday. I recommend making sure you have the latest version of the app, one more time. Additionally, be sure to cover all the troubleshooting steps listed here.

If you are still experiencing this issue after completing each of the troubleshooting steps, please reach out to our Support Team directly by logging into your Square account and heading here. They will be able to create a support ticket for our engineers to investigate further.

I hope this information is helpful but please do let me know if you have any additional questions.

thread Re: iPad App crashes when trying to edit certain items in Payments Troubleshooting

iPad App crashes when trying to edit certain items

Re: iPad App crashes when trying to edit certain items