thread Re: Contact form not working in Payments Troubleshooting

Contact form not working

RobinKulisch — Sat, 20 Sep 2025 09:59:32 GMT

Hi,

I have included a contact form on my website, but it doesn't work.

I have tried numerous email addresses already, but despite receiving a "your entry has been submitted" message I never receive an email with the submitted information.

And yes, I have also checked my spam folder.

Any tips?

Re: Contact form not working

HC_Charlie — Thu, 22 Dec 2022 21:30:52 GMT

Hello @RobinKulisch thanks for your post. Check out this area in your Square Dashboard...

Online > Website > Form submissions.

I can't remember how I initially setup, but I think there was an option to receive an email when you get a submission, but this is the place where they reside. If I can remember anything else regarding this I'll post here some more.

Re: Contact form not working

HC_Charlie — Thu, 22 Dec 2022 21:28:37 GMT

@RobinKulischhere's some more info....if you go in to edit your website, and click the area where you have the form fields, and check on the left side menu for SETTINGS > Form Confirmation. Here you can input your email address for notification.

Re: Contact form not working

timcguest — Tue, 03 Jan 2023 05:09:36 GMT

I cannot get my contact form working. Can I get tech support help?

Re: Contact form not working

JJ_ — Wed, 04 Jan 2023 23:58:11 GMT

Hello there @timcguest 👋

I would like to look into your situation. If you could please provide a bit more context, I'll be able to better point you in the right direction here.

P.S. Welcome to the Seller Community