https://community.squareup.com/t5/Payments-Troubleshooting/Merging-carts-causes-app-to-close-and-changes-to-disappear/m-p/625522#M9805 <P>In Square for retail. We often start several carts at one time and save the carts. Sometimes a family member or friend decides to pick up their ticket. Normally we open both carts, merge them to one and go on our way. For the last week or two, when we click merge to "name" the whole app closes and any resent changes disappear.&nbsp; Has anyone else had this issue?</P> Sat, 20 Sep 2025 09:59:03 GMT NAHs 2025-09-20T09:59:03Z https://community.squareup.com/t5/Payments-Troubleshooting/Merging-carts-causes-app-to-close-and-changes-to-disappear/m-p/625522#M9805 <P>In Square for retail. We often start several carts at one time and save the carts. Sometimes a family member or friend decides to pick up their ticket. Normally we open both carts, merge them to one and go on our way. For the last week or two, when we click merge to "name" the whole app closes and any resent changes disappear.&nbsp; Has anyone else had this issue?</P> Sat, 20 Sep 2025 09:59:03 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Merging-carts-causes-app-to-close-and-changes-to-disappear/m-p/625522#M9805 NAHs 2025-09-20T09:59:03Z https://community.squareup.com/t5/Payments-Troubleshooting/Merging-carts-causes-app-to-close-and-changes-to-disappear/m-p/625735#M9806 <P>Hello, <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/273726">@NAHs</a>&nbsp;</P> <P>&nbsp;</P> <P>I could not find similar reports. My advice here would be to make sure that your application and or device are up-to-date. Also reinstalling the application most of the time solves common issues. <SPAN style="background-color:transparent;color:#000000;">If everything looks good there, you'll want to reach out.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:transparent;color:#000000;">If you haven't already, your best bet is to get in touch with us directly, so that a member of our Retail team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading </SPAN><A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A><SPAN style="background-color:transparent;color:#000000;">.</SPAN></P> Sat, 31 Dec 2022 18:37:37 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Merging-carts-causes-app-to-close-and-changes-to-disappear/m-p/625735#M9806 JJ_ 2022-12-31T18:37:37Z