no auto email recepit

catniplady — Sat, 20 Sep 2025 09:58:58 GMT

When I complete a sale using the square reader on my phone my customers dont get a notification about the sale so i have to go in and do a text receipt. I tried finding the answer in chat but cant seem to find it and when looking at setting they seem to be set correctly.... need some help please

Re: no auto email recepit

ryanwanner — Fri, 30 Dec 2022 06:35:45 GMT

Hello @catniplady !

It sounds like there may be a setting that's not quite right here.

On your point of sale app: More -> Settings -> Checkout -> Signature and Receipt

Make sure the Skip Receipt Screen toggle is off. My bet is it's on for you right now?

Having that toggled off will bring up a "How would you like your receipt?" screen and your customer can enter a text number, email address, or (if you have a printer set up) print a copy. If your customer has already provided an email anywhere on the Square network and uses the same card with you, their receipt will be automatically emailed to them.

Any time a customer has an email or text number on file, the system will automatically populate these fields so the customer can two-tap a receipt to themselves.

If you have this toggled on, if a customer already has their email or text number in the Square system it will automatically send, otherwise you'll have to go in and manually send a receipt after the sale.

Hope this helps!

thread no auto email recepit in Payments Troubleshooting

no auto email recepit

Re: no auto email recepit