https://community.squareup.com/t5/Payments-Troubleshooting/My-square-chip-stopped-working-I-would-like-to-replace-it/m-p/628843#M9645 <P>Chip reader won’t take cards</P> Sat, 20 Sep 2025 09:56:31 GMT Norma-Marcon73 2025-09-20T09:56:31Z https://community.squareup.com/t5/Payments-Troubleshooting/My-square-chip-stopped-working-I-would-like-to-replace-it/m-p/628843#M9645 <P>Chip reader won’t take cards</P> Sat, 20 Sep 2025 09:56:31 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-square-chip-stopped-working-I-would-like-to-replace-it/m-p/628843#M9645 Norma-Marcon73 2025-09-20T09:56:31Z https://community.squareup.com/t5/Payments-Troubleshooting/My-square-chip-stopped-working-I-would-like-to-replace-it/m-p/628847#M9646 <P>HI, hopefully this Square Support page will help.&nbsp; You can purchase a replacement.&nbsp; Also available at Best Buy.</P><P>&nbsp;</P><P><A href="https://squareup.com/us/en/hardware/reader" target="_blank" rel="noopener">https://squareup.com/us/en/hardware/reader</A></P><P>&nbsp;</P> Sun, 15 Jan 2023 15:00:01 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-square-chip-stopped-working-I-would-like-to-replace-it/m-p/628847#M9646 Gold 2023-01-15T15:00:01Z https://community.squareup.com/t5/Payments-Troubleshooting/My-square-chip-stopped-working-I-would-like-to-replace-it/m-p/629037#M9647 <P><SPAN>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/180178">@Norma-Marcon73</a> - I'm sorry to hear that this issue with your Contactless + Chip Reader has brought you to the </SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank" rel="noopener">Seller Community</A><SPAN>!&nbsp;</SPAN><SPAN><span class="lia-unicode-emoji" title=":sad_but_relieved_face:">😥</span></SPAN></P> <P><BR />I recommend starting off by running through <I>all </I>of the troubleshooting steps for your reader listed <A href="https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank" rel="noopener">here</A> in our Support Center. If your reader is still acting up after completing the troubleshooting, the Contactless + Chip Reader is<SPAN> covered by a </SPAN><A href="https://squareup.com/legal/hardware" target="_blank" rel="noopener">limited one-year warranty</A>. P<SPAN>lease </SPAN><A href="https://squareup.com/help/contact" target="_blank" rel="noopener">contact our team</A><SPAN> to submit a warranty claim for your reader.</SPAN><BR /><BR />I hope this information is helpful but please do let me know if you have any additional questions.</P> Mon, 16 Jan 2023 18:53:39 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-square-chip-stopped-working-I-would-like-to-replace-it/m-p/629037#M9647 _Violet 2023-01-16T18:53:39Z