thread Re: Pickup hour error showing when customers try to order in Payments Troubleshooting

Pickup hour error showing when customers try to order

Pipstitchgifts — Sat, 20 Sep 2025 06:46:40 GMT

I’ve created a link for my customers to reorder my dog treats. When the customer goes to the link and hits ‘checkout’ it shows ‘pickup hours error”. I have done everything possible to adjusting pick up times and fixing small details to avoid this but it still will not let the customer check out. I’m frustrated because I use this for additional sales at the convenience of a QR code they have on packaging. What should I do?

It’s under Dog treats re-order.

Re: Pickup hour error showing when customers try to order

Kassi_ — Mon, 05 May 2025 20:50:00 GMT

Hey there, @Pipstitchgifts -

I was able to test your site and checking out for the "Dog Treat Re-Order" on my end. I got all the way to entering payment information without complications.

From what I can see, could the customer select "pickup" instead of "shipping" during checkout? Are you seeing this error whenever you try to check out on your site?

I will keep an eye out for your reply!

Re: Pickup hour error showing when customers try to order

Pipstitchgifts — Wed, 23 Jul 2025 16:51:18 GMT

Hello. I’m still having issues with my entire site when having cusotmer select pick up for fulfillment. I have changed everything I could and reset my online site and still not having any luck. I’m starting to lose some orders because of it and I might have to change POS to get better outcome.

Re: Pickup hour error showing when customers try to order

seedtostar — Fri, 23 Jan 2026 05:22:50 GMT

Im having this same issue. Did you ever figure it out?