thread Re: Cash Drawer in Payments Troubleshooting

Cash Drawer

user_ss — Sat, 20 Sep 2025 09:53:11 GMT

When the cash drawer is open, the transaction can happen. How do I disable this? I want the employees be able to scan items (do transactions) when the cash drawer is in closed position

Re: Cash Drawer

TheRealChipA — Wed, 08 Feb 2023 02:38:38 GMT

Hi @user_ss Currently you can’t do this. For the moment the best you can do is submit a feature request here. When you do, let me know which feature board you submitted it to. I’ll upvote it, for sure.

Re: Cash Drawer

user_ss — Wed, 08 Feb 2023 02:41:47 GMT

okay thanks, this seems to be a big issue!

Re: Cash Drawer

user_ss — Wed, 08 Feb 2023 02:45:17 GMT

Hi, here is the submission -- https://www.sellercommunity.com/t5/Square-for-Retail/Cash-Drawer-Related-Issue/idi-p/635673#M618

Re: Cash Drawer

TheRealChipA — Wed, 08 Feb 2023 03:09:41 GMT

I added my thoughts. For some sellers, it’s a good idea, for sure.

Re: Cash Drawer

TheRealChipA — Wed, 08 Feb 2023 03:10:40 GMT

I added my thoughts. For some sellers, it’s a good idea, for sure.