thread Re: Google pixel tap to pay suddenly stopped working in Payments Troubleshooting

Google pixel tap to pay suddenly stopped working

sprakkart — Sat, 20 Sep 2025 06:46:32 GMT

Google Pixel Tap to pay option is suddenly gone. Verified NFC is On, Developer Options/Mode is OFF. OS is version 13. Reinstalled Square App multiple times and no luck.

Square notifications say that Tap to pay is available but when I go to checkout it says to connect a device. There is no option under Hardware to select Tap to pay either.

Help please! Thank you!

Re: Google pixel tap to pay suddenly stopped working

Donnie-M — Wed, 07 May 2025 11:35:33 GMT

@sprakkart Did you try restarting your pixel? There are some known issues with pixel's and faulty NFC. Most of the time this is fixed via a phone restart. The other option is to also try your tap to pay at a merchant somewhere to verify it isn't the phone. If the NFC is not working correctly the option won't show up. Most likely this is a pixel issue instead of square.

Re: Google pixel tap to pay suddenly stopped working

Summer2024 — Wed, 07 May 2025 13:24:51 GMT

Hi, @sprakkart ! Welcome to the Square Community!

Let's go through a comprehensive troubleshooting process:

Basic Device Requirements Check:
- Confirm your Pixel model (Tap to Pay works on Pixel 4a and newer)
- Verify Android 13 is fully updated
- Ensure Square app is updated to the latest version
NFC Deep Check:
- Go to Settings > Connected Devices
- Tap "Connection preferences"
- Toggle NFC off, wait 30 seconds
- Toggle NFC back on
- Restart your phone
Square App Permissions:
- Go to Settings > Apps > Square
- Tap "Permissions"
- Ensure NFC permission is enabled
- Clear the app's cache and data:
  - Settings > Apps > Square
  - Storage & cache
  - Clear both Cache and Data
Google Play Services Check:
- Go to Settings > Apps
- Find "Google Play Services"
- Clear its cache
- Check for updates
Square Account Verification:
- Log out of your Square account completely
- Clear the app data (as mentioned above)
- Log back in
- Check if your account is properly verified for Tap to Pay
Payment Settings Reset:
- In Square app, go to Settings
- Navigate to Payments
- Look for "Reset Payment Settings" or similar option
- Reconfigure your payment settings

If none of these steps work. can you please respond with the following

Pixel model

Android version

Square app version

Steps already attempted

Screenshot of your Hardware settings page

Known Issues:
- Some users have reported this issue after Android 13 updates
- Sometimes it's related to Google Play Services updates
- May require a full device restart after all steps

I hope this helps.