thread Re: Updating/New Custom Designed eGift Card Not Uploading in Payments Troubleshooting

Updating/New Custom Designed eGift Card Not Uploading

Designer96161 — Sat, 20 Sep 2025 09:52:45 GMT

I set up a new e-Gift card account. I was able to create a 'new design'. I went back in later to try delete the images I made and upload a new design. I used different image types (jpg, png), along with different sizes. I read the suggestion from 2018 post to size it to 640 x 400. Nothing is working. When I upload the image, (different sizes and types) it will not allow to be 'saved'. The 'NULL' icon comes up when you roll over save. Any suggestions?

Re: Updating/New Custom Designed eGift Card Not Uploading

sayra — Tue, 28 Feb 2023 16:55:28 GMT

Hello @Designer96161 - Welcome to our Seller Community!

Sorry to hear you are experiencing issues with your eGift card design. You are using the correct measurements per our article here. Are you able to test this with a different image or on an incognito browser?

Please let us know if this has been resolved or if you still need assistance.

Thank you.

Re: Updating/New Custom Designed eGift Card Not Uploading

tiptopwineshop — Tue, 14 Nov 2023 23:42:00 GMT

I am having this same problem- it won't let me upload a picture. Here is the info on the .png file, it seems to be the correct measurements? I tried also with a .jpg, but that also didn't work.

Re: Updating/New Custom Designed eGift Card Not Uploading

sayra — Thu, 16 Nov 2023 01:44:52 GMT

Hello, @tiptopwineshop.

We apologize for the inconvenience you're experiencing. To assist you promptly, could you please verify your website address? Once confirmed, we'll promptly escalate this matter to our Square Online team. For a quicker resolution, we recommend reaching out to our Support Team by phone, allowing them to closely examine the issue with you.

Thank you for your patience and cooperation in resolving this matter.

Have a wonderful day!

Re: Updating/New Custom Designed eGift Card Not Uploading

DanteRowley — Fri, 15 Nov 2024 19:51:48 GMT

Any news on this? I'm having the same problem