thread Re: Website Item Showing Despite Deleted in Payments Troubleshooting

Website Item Showing Despite Deleted

TheCaveNEPA — Sat, 20 Sep 2025 09:52:19 GMT

Hi All - I'm having an issue where 2 items are showing on my website, despite both being completely removed on the backend.

If you go to my closeout page on my website https://www.thecavenepa.com/shop/closeout/40

scroll down towards the bottom you will see two items listed for SMOOTH CRIMINAL

These items are completely deleted, gone, removed, etc on the backends

Any helpful advice on why they keep appearing or how I can get them to vanish?

Thank you

Re: Website Item Showing Despite Deleted

Minion — Tue, 14 Feb 2023 14:04:06 GMT

hey @TheCaveNEPA

I was looking at another thread, and noticed someone had the same problem. You could follow these steps here as suggested. I'm guessing by un-publishing and the publishing your website again, may clear the cache from the back end of our site.

To unpublish your Square Online site:

In your Square Online Overview page, go to Website > Site Preferences.
Select Unpublish.

Then republish your site from the Square Online site editor.