thread Re: Solved: Online control panel will not load in Payments Troubleshooting

Solved: Online control panel will not load

WWT — Sat, 20 Sep 2025 09:49:26 GMT

Solution: Had to download and use Google Chrome rather than the Chromium based Brave browser we normally use. Don't like to feed Google any more info than we already do but apparently some recent updates installed something Brave doesn't like.

Beginning sometime last night, our online control panel was no longer accessible from the Square dashboard. When we click "Online" it takes us to a blank page with "Get started with Square online" checkbox. Even checking the box doesn't move us any further. Orders are coming in and the website is still live. Our site has been live for 2+ years. Has anyone else encountered this?

Re: Solved: Online control panel will not load

HC_Charlie — Thu, 09 Mar 2023 21:34:09 GMT

Thanks for the update @WWT , I haven't encountered this issue but it's good to know the fix. Have you tried Firefox or another browser instead of Brave? I've never heard of that, but I usually use Firefox and have not had a problem using the Square dashboard to access my website. (I'm not a big fan of Chrome either)

Re: Solved: Online control panel will not load

WWT — Fri, 10 Mar 2023 01:33:05 GMT

It still (mostly) works in Safari, though it gives the "set up online now" message. You can see the reports, website edit window, etc... I'll test Firefox tonight.