thread Ipad inventory problem in Payments Troubleshooting

Ipad inventory problem

LoveofHoney — Sat, 20 Sep 2025 09:46:59 GMT

Hello. I use Square on Woocommerce, online, and on an ipad in my physical store.

I use Trunk to sync inventory across all my channels. It works perfectly.

But recently the POS ipad in the store is showing items are out of stock. When I go to the item to update inventory, it has the correct inventory.

So why is the ipad saying things are out of stock yet it has the correct stock in the back end?

It's a little maddening.

Thank you

Candlestore — Sun, 26 Mar 2023 23:58:50 GMT

What I have noticed is sometimes it helps to Force the Ipad to look at the backoffice numbers and new Items.

I have found 2 ways to do this on the Ipad.

1) bottom Right press More- Items then select an item that appears, then back out and go to checkout.

2) Every so often exit out of Square app then log back in

Both those have seemed to update or refresh the newly added or Quantities for items