thread Re: Checkout Link Not Working in Payments Troubleshooting

Checkout Link Not Working

reachingapex — Sat, 20 Sep 2025 09:46:50 GMT

Creating a product and it does give me a checkout link (posted below). However, the checkout link just goes to a page showing "Something Went Wrong". I have even deleted the item and recreated it three times same issue. I do have other items that allow checkout links and they are working fine. It is just on this new item.

Link Not Working:

https://checkout.square.site/merchant/MLXX8VZ0Z542T/checkout/5O3NK7N7BEPNS63UDYNPKDE5

Re: Checkout Link Not Working

MayaP — Wed, 29 Mar 2023 18:42:19 GMT

Hello there @reachingapex Welcome to The Seller Community. We are happy to have you! 😊

I am sorry you are running into some issues with your checkout link though, that is a little funky. All your other checkout links work except this one, can we get which item this checkout link is for? I will investigate further and see if I can determine what could be causing this.

Re: Checkout Link Not Working

SCSR — Mon, 22 May 2023 19:16:23 GMT

I'm having the same difficulty with some of my checkout links Would be very interested to know what the fix is.

Re: Checkout Link Not Working

Arie — Wed, 24 May 2023 01:57:34 GMT

Hi @SCSR 👋

I'm sorry to hear that trouble with your checkout links has brought you to our Seller Community!

Generally, deleting the link, and creating a new one is the best way to move forward. I know this can be frustrating, but creating a new link should only take a few moments. Please let me know how you go 🙂

Re: Checkout Link Not Working

SupportEd — Thu, 14 Dec 2023 16:19:48 GMT

This issue is happening with me as well. We duplicated the link and even created a new item product link. Please advise how we can solve this issue immediately.

Re: Checkout Link Not Working

JJ_ — Fri, 15 Dec 2023 00:23:31 GMT

Hello there @SupportEd!

I would like to take a closer look at this for you. Would you mind sharing the link that is giving you trouble along with the item name?

Also, is this happening with all links or just one particular item?