thread Re: Categories not showing up on new location in Payments Troubleshooting

Categories not showing up on new location

Kavita — Sat, 20 Sep 2025 09:44:49 GMT

I added a new location but the online ordering shows the individual items under "items" and not the categories they are assigned to. The other 3 locations I have are showing correctly.

Re: Categories not showing up on new location

JJ_ — Thu, 13 Apr 2023 00:05:49 GMT

Hey, there @Kavita!

Would you mind sharing links to your website or websites so I can better understand the situation?

Re: Categories not showing up on new location

Kavita — Thu, 13 Apr 2023 03:25:55 GMT

Hi JJ - Sure. Here's the link to our ordering page - https://www.fastandcurryous.net/s/order?location=11edd7d744898a2f9f8bac1f6bbbd01e

I got one of the categories to list correctly. I changed the location name, removed and added all items back. The simmering sauces, hot sauce and merchandise is still listed under "items". This is only happening for the 2430 Stevens Center location which was just set up. The other 3 locations have the items listed under the correct categories.

Thanks!!

Re: Categories not showing up on new location

JJ_ — Thu, 13 Apr 2023 14:09:55 GMT

Thank you for sharing this information @Kavita. I was able to get your situation escalated and Item Categories are now displaying correctly.

Re: Categories not showing up on new location

Kavita — Fri, 14 Apr 2023 04:42:38 GMT

Thanks for your help!