thread Re: Gift Card Reporting Discrepancies in Payments Troubleshooting

Gift Card Reporting Discrepancies

Apt9F — Sat, 20 Sep 2025 09:43:53 GMT

Help! I was on the phone with support for 1 1/2 hours, but we could not figure out where/how Square got our numbers.

1. Reports > Sales Summary shows we sold $332.63 in gift card sales last month. Weird number, right? Right.

2. Reports > Gift Cards shows we sold $400

A discrepancy of $67.37.

We figured out that $25 was due to us using the COMP feature.

Reports > Comps

The remaining $42.37 is in Managers Choice under Discounts.

Reports > Discounts

This is where the issue is: when I click on Managers Choice to see the transactions, it does NOT show the $42.37.

Where, oh where, is the $42.37 coming from????

I have drilled down to find that the $42.37 was discounted on 3/29.

I went to transactions, looked up that date, and filtered by Discount.

We used Managers Choice to sell one gift card for $50 - thereby rending the card to zero.

So again, where is this $42.37 coming from?

Any help would be greatly appreciated.

Nancy

Re: Gift Card Reporting Discrepancies

BofBArtStudio — Sat, 22 Apr 2023 16:26:04 GMT

Do you ever refund to a gift card for store credit?

If you sell a gift card of $100 to Customer A and then Customer B asks for a refund for $25 and you refund to a gift card, then your sales report will show total gift card sales of $75.

($100 - $25)

Re: Gift Card Reporting Discrepancies

Apt9F — Sat, 22 Apr 2023 16:50:50 GMT

Hi!

Thanks for the suggestion - but that isn’t it.

The issue is the supposed $42.47 Managers Choice is no where to be found - there are no transactions that have that amount (or add up to) that discount.