thread Re: Self service unable to checkout in Payments Troubleshooting

Self service unable to checkout

LIF — Sat, 20 Sep 2025 09:43:30 GMT

It was brought up to us that a customer using the self service checkout was unable to check out. I was able to verify that the site works normally until a customer attempts to check out after reviewing their cart. The "Continue to payment" button is clicked but does not transition to the payment screen

Re: Self service unable to checkout

alexandriak — Wed, 19 Apr 2023 23:41:09 GMT

Do you have any required options for those items that maybe aren't being selected?

Re: Self service unable to checkout

LIF — Thu, 20 Apr 2023 05:13:17 GMT

I can verify this behavior on any item regardless of if anything is required or not

Re: Self service unable to checkout

JJ_ — Fri, 21 Apr 2023 22:15:19 GMT

Hey there @LIF

Can you share a link to your site here? I would like to take a closer look into this behavior.