thread Re: Handheld terminal Integrated with Jane App stuck on Installing System update, in Payments Troubleshooting

Handheld terminal Integrated with Jane App stuck on Installing System update,

MPC20 — Sat, 20 Sep 2025 09:42:18 GMT

Hi there,

My handheld terminal is integrated with 'Jane App' and my troubleshooting has included restarting, powering off, all while being plugged in, and it has not changed in hours. I hesitate to do a hard reset as it says 'all device settings will be lost' when I am integrated. Do you have any other suggestions I could try?

Thank you in advance

Re: Handheld terminal Integrated with Jane App stuck on Installing System update,

JK_Fiber_Art — Wed, 26 Apr 2023 16:28:00 GMT

Hi Mpc20,

Can you explain your issue a bit more .... According to the info I found here, the Jane App has it's own Terminal. This app looks like a closed system - everything you need to take care of your clients including accepting payments, scheduling, tracking history, billing, accounting, etc. I'm not seeing any connection to Square. Have you contacted Jane Support ?

Re: Handheld terminal Integrated with Jane App stuck on Installing System update,

MPC20 — Wed, 26 Apr 2023 23:58:48 GMT

Thank you JK, Jane used to use Square as it's terminal and those using Square prior to Jane's current terminal were grandfathered. The hard reset would disconnect me...I just wasn't ready to be disconnected.

Re: Handheld terminal Integrated with Jane App stuck on Installing System update,

JK_Fiber_Art — Fri, 28 Apr 2023 15:02:41 GMT

Thanks for explanation - makes more sense now -- did you make any progress with your issue ?

Re: Handheld terminal Integrated with Jane App stuck on Installing System update,

Petenlarry67 — Fri, 28 Apr 2023 15:05:35 GMT

I always like to see the new stuff that’s coming in before it hits the market. Like being the trend setter

Re: Handheld terminal Integrated with Jane App stuck on Installing System update,

KMarie — Sat, 06 May 2023 12:11:29 GMT

I am having the same issue with no resolution. Am I dead in the water with square? No one seems to have an answer. Any help is appreciated.

Re: Handheld terminal Integrated with Jane App stuck on Installing System update,

Kassi_ — Mon, 08 May 2023 15:09:39 GMT

Hey there, @KMarie -

Have you tried any troubleshooting steps like resetting the Terminal? If not, this Support Article will have the steps to get that completed.

Please let me know if that doesn't do the trick! I will keep an eye out for your reply👀.