thread Re: Unable to send contracts in Payments Troubleshooting

Unable to send contracts

playingdishes — Sat, 20 Sep 2025 09:40:53 GMT

Since yesterday, I've been unable to send contracts. (I'm not a newbie.) I go through the entire process and get to the screen with options to email or download PDF, but the button at the bottom (that actually makes it send!) is greyed out. Is anyone else having this problem--or know how to fix it? Is it part of the "Dashboard Disruption" that's been going on at Square?

I tried using chat, but that's a joke. Hoping someone here can assist. TIA

Re: Unable to send contracts

Kassi_ — Mon, 22 May 2023 18:33:45 GMT

Welcome to the Community, @playingdishes -

Are you still experiencing issues with being able to send contracts?

I will keep an eye out for your reply👀.

Re: Unable to send contracts

playingdishes — Tue, 23 May 2023 13:37:16 GMT

I am able to send contracts, but the final button allowing me to do so only shows up if I TAB or RETURN after writing the message. Only by experimenting was I able to discern that. Not a user-friendly design. But thank you for the follow-up.

Re: Unable to send contracts

Kassi_ — Tue, 23 May 2023 21:29:21 GMT

Ah okay, @playingdishes. Thank you for circling back with me on this and I appreciate your feedback about the experience.

Glad to hear it's up & running for you.