thread Re: Order confirmation emails not coming through in Payments Troubleshooting

Order confirmation emails not coming through

KozaSaltMine — Sat, 20 Sep 2025 09:38:29 GMT

Since 5/13 I'm no longer receiving copies of the order confirmation emails when my customers place orders. The confirmation emails are set to go to a Gmail address. I'm able to receive a test order confirmation email, but actual order confirmation emails aren't coming through.

Update 5/17: I'm receiving order confirmation emails intermittently (maybe every 1 in 5). They're not going to spam or being filtered by my Gmail account. My business partner is still receiving all order confirmation emails to their Gmail address with no issues...

Re: Order confirmation emails not coming through

_Violet — Wed, 17 May 2023 18:29:51 GMT

Hi @KozaSaltMine - I'm sorry to hear that this issue with your order confirmation emails has brought you to the Seller Community! 😥

I suggest trying toggling the notifications off and back on again by following the steps listed here. If that doesn't seem to improve things, I suggest that you get in touch with our Square Online Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.