thread Re: False error message Reader unavailable: secure session denial in Payments Troubleshooting

False error message Reader unavailable: secure session denial

LarryReader — Sat, 20 Sep 2025 09:36:59 GMT

On Android in Hardware have Square Reader for contactless and chip

Under Connect and manage it says
Square readers - 1 Connected.

I tested it and it works but has a big yellow secure session denial message at top
The top solution for secure session denial in this forum is from years ago and does not seem to be about the contactless chip reader. Blue tooth is connected.
Not sure if or how I should try to fix something that is working?
Recommendations?

Thanks

Re: False error message Reader unavailable: secure session denial

_Violet — Mon, 22 May 2023 22:56:25 GMT

Hi @LarryReader - I'm sorry to hear that this issue with your Contactless + Chip Reader has brought you to the Seller Community.

If you haven't already, I suggest following the steps listed here for resetting your reader. If that doesn't improve things, the next step would be to contact our Support Team for further assistance. You can reach out to Support directly by logging into your Square account and heading here.