Trouble setting up new ups account

Katecaswell — Sat, 20 Sep 2025 09:34:51 GMT

I’m trying to open a new UPS account to take advantage of the shipping discounts but I keep getting the error of ‘Invalid Access Licensing number’ x What’s the problem?! Does this option not work with the free site? Tia for any help!

Re: Trouble setting up new ups account

MayaP — Thu, 01 Jun 2023 13:51:37 GMT

Hey there @Katecaswell I am sorry you are having issues setting up shipping!

It does look like our engineers are aware of this issue and it is being addressed. But there is no ETA yet on the fix. In the meantime, our team is suggesting using our integration with Shippo. With the app marketplace integration, orders can be fulfilled on Shippo with relatively discounted rates. The app marketplace integration is free. Additionally, you can continue to have access to use USPS, FedEx, or DHL - and can connect your own preexisting UPS accounts through Square Online.

If you have any other questions I would recommend getting in contact with Square Online directly at 1-855-700-6000 squ.re/contactsqsupport. But please feel free to reach back out if you need anything else.

thread Trouble setting up new ups account in Payments Troubleshooting

Trouble setting up new ups account

Re: Trouble setting up new ups account