thread Customer Activity Doesn't Correctly Show Split Payments in Payments Troubleshooting

Customer Activity Doesn't Correctly Show Split Payments

Seller5008 — Sat, 20 Sep 2025 09:26:11 GMT

If a customer pays via a split payment (card + cash), their activity list under their profile only lists one of the payments, and not the sum.

Bob pays for items with card + cash, only the card payment amount is listed under Bob's activity.

I haven't tested whether the payment order or methods matter.

Re: Customer Activity Doesn't Correctly Show Split Payments

JJ_ — Sun, 18 Jun 2023 00:02:07 GMT

Hello @Seller5008

Interesting report. Can you confirm this is happening with all split payments?

Re: Customer Activity Doesn't Correctly Show Split Payments

Seller5008 — Sun, 18 Jun 2023 02:59:13 GMT

I might hesitate to say "all" with certainty, but I checked two more split payments today, and both exhibit the same behavior. The average spend listed in a customer profile is also affected by this bug as it too doesn't seem to take the sum of the split payment into account.

Re: Customer Activity Doesn't Correctly Show Split Payments

JJ_ — Mon, 19 Jun 2023 22:33:26 GMT

Thanks for replying @Seller5008. I suggest you gather these examples and reach out to our direct support team so they can take a closer look and point you in the right direction.

They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.