thread Re: Square Stand "INSUFFICIENT POWER" when connected to HUB in Payments Troubleshooting

Square Stand "INSUFFICIENT POWER" when connected to HUB

PleasantFarm — Sat, 20 Sep 2025 09:25:18 GMT

Good morning, My square stand, 13 months old, has recently had a connection issue. It stopped recognizing the connection from the hub. We would unplug the hub and plug it back in and it would work fine for the day. We have a scale, printer, and cash drawer connected. All terminals look to be free of corrosion, and all accessories are plugged in.

As of yesterday, the stand will connect, disconnect, and display a message "insufficient power" on the top of the screen. When the stand is plugged into the charger there is no connection issue. I tried a second hub and the issue persists with hub connections. I know the ipad conducted an update 2 nights ago now. Can anyone help me with their experience?

Re: Square Stand "INSUFFICIENT POWER" when connected to HUB

_Violet — Sun, 18 Jun 2023 17:41:12 GMT

Hi @PleasantFarm - I'm sorry to hear that this issue with your Square Stand has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!

Re: Square Stand "INSUFFICIENT POWER" when connected to HUB

PleasantFarm — Sun, 18 Jun 2023 18:04:57 GMT

Thank you, I wasn't aware support had a 24/7 number. I spoke to them and they are replacing it under warranty.

Re: Square Stand "INSUFFICIENT POWER" when connected to HUB

_Violet — Sun, 18 Jun 2023 20:08:27 GMT

Thanks for following up here, @PleasantFarm!

I'm glad to hear they were able to help with getting a replacement sent out.