thread Re: Appointments Disappearing in Payments Troubleshooting

Appointments Disappearing

WTLLC — Sat, 20 Sep 2025 09:24:16 GMT

We have been having problems with appointments disappearing from our calendar. The appointments are not visible on any method of looking at the calendar - including 2 android phones, one iPad, one square POS, and two different browsers on square online dashboard. They do not show up as canceled when we enable show canceled appointments.

They have shown back up in groups before - but I'm not sure if they disappeared in groups. I am also not entirely sure how long they were gone - just that they returned before the date of the appointment because we had to scramble to re-book double-booked clients.

I can not locate the missing appointments when I set a customer group to show me clients whose last booked appointment is less than 1 day ago (which shows future bookings) either.

Re: Appointments Disappearing

Arie — Tue, 20 Jun 2023 05:32:28 GMT

Hi @WTLLC,

This definitely sounds odd!

When you have a moment, can you check if there are any outstanding updates on your Square Appointments app? Also let us know if you have more than one location that the appointment could have been booked under. I'll keep an eye out for your reply 🙂

Re: Appointments Disappearing

WTLLC — Tue, 20 Jun 2023 12:17:41 GMT

The app on which device? The phones, ipad and computer browsers are all up to date. We reinstalled the app on both phones and tablet recently. I can have someone check on the POS.

We only have one location set up in the system.

Re: Appointments Disappearing

WTLLC — Tue, 20 Jun 2023 19:28:41 GMT

@Arie everything appears to be up-to-date. Both of the phones have up-to-date apps the iPad has an up-to-date app the browsers are... browsers and they are up to date - but that's neither here nor there. The point of sale system appears to be up to date, we can't seem to locate any way to force an update through atleast.

Re: Appointments Disappearing

Arie — Wed, 21 Jun 2023 06:09:30 GMT

Thank you for giving this a try, @WTLLC. I'd recommend noting whenever this happens next, and taking a screenshot as well. Next, reach out to our support team here or by calling us at 1-855-700-6000, Mon - Fri, 6am-6pm Pacific Time, so we can file a ticket with our engineering team if necessary.

Re: Appointments Disappearing

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